Windows Support
Guidance for common updates, settings, application errors, performance and device configuration issues.
INDEPENDENT TECHNICAL SUPPORT
Clear help for your Windows & Microsoft 365 issues.
Practical assistance for common Windows, Microsoft 365, Office, email, account and device problems—with a transparent process that keeps you in control.
Important: MS Help 365 is an independent technical-support service and is not affiliated with, sponsored by, or endorsed by Microsoft Corporation.
✓
Support with transparency
We explain what we're asking you to do, why it may be needed, and what you should avoid sharing.
- Customer-controlled assistance
- No password or verification-code sharing
- Clear troubleshooting steps
Clear instructionsEasy-to-follow guidance
Customer controlYou decide what happens
Security-consciousProtect sensitive information
SERVICES
Help for common technology problems
Start with the area closest to your issue.
Microsoft 365
Assistance with common Microsoft 365 and Office installation, configuration and troubleshooting tasks.
Account & Email
Help with email configuration, sign-in troubleshooting and related application settings.
Device Assistance
Practical help with common computer, peripheral and software configuration problems.
PROCESS
How support works
A simple four-step process.
01
Contact support
Tell us what is happening and provide only the information needed to understand the issue.
02
Understand the issue
Review the problem and discuss the troubleshooting options with you.
03
Follow the instructions
Work through the appropriate steps at your own pace.
04
Verify the result
Confirm whether the issue has been resolved and what to do next.
SECURITY
Keep control of your information.
Technical support should never require you to surrender control of sensitive accounts or financial information.
Never share
PasswordsOne-time codesRecovery codesBanking PINsCard security codes
If someone asks for sensitive credentials or pressures you to act urgently, stop and independently verify the request.
REMOTE ASSISTANCE
Remote help should remain under your control.
Remote access should only be used when appropriate and with your informed permission. Stay present during the session and end it when assistance is complete.
Request Support✓ You know who is providing assistance
✓ You understand what access is being requested
✓ You remain present during the session
✓ You can end the session at any time
FAQ
Frequently asked questions
Is MS Help 365 Microsoft Support?
No. MS Help 365 is an independent technical-support service and is not affiliated with or endorsed by Microsoft Corporation.
Do I have to provide remote access?
No. Remote access is optional and should only be used when appropriate and with your informed permission.
Should I give a representative my password?
No. Never disclose passwords, MFA or verification codes, recovery codes, banking PINs, or similar confidential credentials.
Can I stop a remote session?
Yes. You should remain in control of your computer and may end a remote-support session whenever you choose.
How do I reach official Microsoft support?
For official Microsoft products and support, use Microsoft's official website and support channels rather than treating this site as an official Microsoft channel.
CONTACT
Need technical assistance?
Describe the problem you're experiencing. We'll help identify an appropriate troubleshooting path.